CentralIntel
The AI-Powered Operations Platform for Managed Service Providers
CentralIntel is an enterprise-grade, full-stack operations platform purpose-built for MSPs, telecom providers, and IT service companies. It unifies network operations, customer management, billing, security, and AI-driven automation into a single pane of glass — eliminating tool sprawl and enabling intelligent decision-making at scale.
Connected Worldwide
CentralIntel manages infrastructure across the globe, connecting data centers, cloud providers, and edge locations through intelligent network orchestration.
Meet ARIA
Analytics & Revenue Intelligence Agent
ARIA is CentralIntel's cross-platform analytics engine that monitors all 14 modules simultaneously. It delivers real-time health scoring, revenue forecasting, churn prediction, and anomaly detection — all accessible through natural language queries.
"Show me all customers with declining MRR and open support tickets"
One Platform. Complete Operations.
CentralIntel unifies 14 purpose-built modules into a single platform, eliminating tool sprawl and enabling intelligent decision-making at scale.
Command Center & AI Insights
Real-time operations dashboard aggregating KPIs, alerts, and AI-generated insights. Includes Executive Dashboard, AI Search, Threat Hunter, and NOC Wallboard.
ARIA — Analytics & Revenue Intelligence
Flagship AI agent delivering platform health scoring, revenue forecasting, churn risk analysis, anomaly detection, and natural language queries across all 14 modules.
AI-Powered Contact Center
Full-featured contact center with AI voice agents, real-time call monitoring, sentiment analysis, queue management, prompt studio, and decision tree builder. 22+ pages.
Network & CMDB
Comprehensive network visibility with real-time monitoring, topology mapping, asset management, SIM management, and deep Auvik integration (12 endpoints).
Services & Circuits
End-to-end service lifecycle management for telecom circuits, products, orders, quoting, and service bundles with AI-assisted quote generation.
Security & OmniSeal
Enterprise-grade security with OmniSeal cryptographic agent verification (AES-256-GCM, SHA-256, HMAC), secrets vault, SIEM dashboard, and automated threat detection.
Finance & TEM
Complete financial operations — telecom expense management, accounting (GL, AR, AP, P&L, Balance Sheet), billing, commissions, and AI Financial Advisor.
CRM & Sales Pipeline
Full-featured CRM with accounts, contacts, leads, deals, visual pipeline, tickets, campaigns, sequences, and shipment tracking (EasyPost integration).
Marketplace & Storefront
Complete B2B commerce platform with customizable storefronts, product catalog, Stripe checkout, license management, subscriptions, and Microsoft 365 CSP integration.
Marketing & Sales Automation
AI-powered marketing tools — Claude content generator, campaign management, social media scheduling, review intelligence, and voice AI marketing.
Monitoring & Alerts
Real-time infrastructure monitoring with intelligent alerting, NOC wallboard, SLA compliance tracking, and configurable escalation paths.
Administration
Multi-tenant platform administration — user management, RBAC, custom fields, AI configuration, ARIA intelligence config, and database tools.
6 Purpose-Built AI Agents
CentralIntel deploys specialized AI agents, each purpose-built for a domain — from analytics and revenue intelligence to order orchestration and telecom expense optimization.
ARIA
Analytics & Revenue Intelligence Agent
Cross-platform analytics engine monitoring all 14 modules. Delivers health scoring, revenue forecasting, churn prediction, anomaly detection, and natural language queries.
Helpdesk Agent
AI Triage & Resolution
Automated ticket categorization, knowledge base lookup, escalation routing, and auto-resolution for support operations.
Order Orchestrator
Order Lifecycle Automation
Multi-step order processing, vendor management, fulfillment tracking, and billing synchronization.
Partner Success
Partner Performance Agent
Commission optimization, renewal prediction, churn prevention, and engagement scoring for partner ecosystem management.
Quoting Agent
Intelligent Quote Generation
AI-powered pricing recommendations, margin analysis, and competitive intelligence for sales teams.
TEM Analyst
Telecom Expense Optimization
Carrier cost analysis, invoice dispute recommendations, and contract optimization for telecom expense management.
AI Infrastructure
Connected Ecosystem
CentralIntel integrates with industry-leading platforms for monitoring, voice, payments, cloud services, and logistics.
Auvik
Network Monitoring
Real-time device, network, and alert sync (12 endpoints)
AT&T eBonding
Carrier Ticketing
Bidirectional ticket sync — create, update, escalate
Twilio
Voice/VoIP
Outbound calling, call routing, TwiML
ElevenLabs
Voice AI
Voice synthesis, speech recognition, ConvAI agents
Stripe
Payments
Checkout sessions, subscriptions, invoicing
Microsoft CSP
Cloud Services
M365 license provisioning via Cloud Solution Provider
AWS Bedrock
AI/ML
Claude 3.5 Sonnet & Haiku access
AWS SES
Transactional email delivery
AWS S3
Storage
File storage for products, invoices, storefronts
EasyPost
Logistics
Shipment tracking and label generation
Built for Enterprise Scale
CentralIntel is engineered from the ground up to handle the complexity and scale of modern enterprise networks and MSP operations.
AI-Powered Analytics
ARIA intelligence agent provides cross-module insights, predictive analytics, and natural language querying across all 14 modules.
Multi-Tenant Architecture
Workspace-based isolation enables MSP partners to manage multiple customer environments from a single platform instance.
OmniSeal Security
Cryptographic agent verification with AES-256-GCM, SHA-256, HMAC — plus JWT auth, rate limiting, and comprehensive audit logging.
Real-Time Dashboards
Executive dashboards, NOC wallboard, and customizable widgets with live monitoring, alerting, and drill-down analytics.
API-First Design
600+ end-to-end type-safe API endpoints via tRPC with 70+ routers enabling seamless integration with existing tools.
AI Voice Agents
Full contact center with ElevenLabs ConvAI voice synthesis, emotion detection, real-time call monitoring, and automated routing.
Enterprise-Grade Tech Stack
Built on proven, scalable technologies deployed exclusively on AWS infrastructure with CI/CD automation.
See CentralIntel in Action
Request a personalized demo and discover how CentralIntel AI can transform your network operations with 14 integrated modules and 6 AI agents.